Return Policy

At NERO Store, we aim to achieve customer satisfaction, and we provide an easy return policy to ensure an ideal shopping experience:

1. Refund period:
   You can request a return of the product within 14 days from the date of receipt of the order.

2. Return Terms:

   • The product must be in its original condition, unused, and with all accessories.
   • The product must be in its original packaging without any damage.
   • Products damaged due to misuse are not eligible for return.

3. Non-returnable products:

   • Custom or made to order products.
   • Opened products that have a safety seal if opened.

4. Recovery process steps:

   • Contact customer service to submit a return request.
   • After approval, you will be provided with instructions for returning the product.
   • The product will be inspected upon arrival and the return process will be completed accordingly.

5. Fees and Refunds:

   • Customer may bear the shipping cost to return the product (depending on the condition).
   • The refund will be made to the same method of original payment within [specify a time period, such as 7-14 days].

We are always here to serve you! For any inquiries, please contact us.